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trueRambling Rohan2006-04-12T12:33:00+10:002006-04-12T02:37:33Z2006-04-12T02:37:33Ztag:blogger.com,1999:blog-23724606.post-114480945317825317Learning the simplest of thingsWell, here i go again. How often do us helpdesk people get calls about something that should be KNOWN by a person before even attempting to use any programs.
When you get a call about how to use the simplest of windows functions (i.e. minimise, maximise, restore, close buttons etc) it becomes really annoying to think that you are providing them with instructions on how to use a computer. We arefalseJethro2006-04-06T20:48:00+10:002006-04-06T10:50:42Z2006-04-06T10:50:42Ztag:blogger.com,1999:blog-23724606.post-114432064279692403L-I-N-U-X - thats an operating systemThis is an hilarious read - CentOs even were threatened with the FBI!
The comments are almost as funny as the original post.
We happily use CentOS and Apache on our main web server.falseRambling Rohan2006-03-22T17:48:00+10:002006-03-22T08:56:59Z2006-03-22T08:56:30Ztag:blogger.com,1999:blog-23724606.post-114301779042178675Who's fault is it.??The question has been raised recently - who should pay for the time involved in fixing a problem that isn't actually related to the fault they rang about.
I know that is a cryptic question but the longer explanation is following.
The caller rang up saying that the application involved was continually crashing their computer and was costing them lots of downtime and lost worktime etc. AfterfalseRambling Rohan2006-03-14T15:31:00+10:002006-03-14T05:35:41Z2006-03-14T05:35:41Ztag:blogger.com,1999:blog-23724606.post-114231454140788348Oops i did it again!!Now, This is a very quick and simple comment.
Some people need to understand that when a file is corrupted that means that you can't get the data from it. Particularly when that file is an archive. It is also amazing how many people do not know how to use Winzip or Winrar
I suppose that sometimes the language barrier between and english and chinese speaking persons might be a major factor in thefalseRambling Rohan2006-03-11T10:48:00+10:002006-03-11T00:49:25Z2006-03-11T00:49:25Ztag:blogger.com,1999:blog-23724606.post-114203816526838097Drivers License for Computers - RepostThis is a repost from "RAMBLING ROHAN" blog.
To sum things up simply - people should be issued a license of sorts before using a computer.
My thoughts behind this are simple - while working in a Tech Support call centre i experienced one of the weirdest calls i have ever had the misfortune to take.
Whilst asking a female client to click on the start button i heard a tapping sound followed byfalseJethro2006-03-09T23:23:00+10:002006-03-09T13:28:09Z2006-03-09T13:28:09Ztag:blogger.com,1999:blog-23724606.post-114191088947648578Investment portfolio helpdeskI am working on a helpdesk at the moment - assisting about 8 investment gurus who are managing about $20 billion between them. Today I had to find $94 million that was missing. Wasn't much. Fortunately someone had just entered a couple of $10 million dollar payments twice and then the other $50 million was another double count due to a complication in calcuating portfiolio size.
Ended upfalseRambling Rohan2006-03-09T19:50:00+10:002006-03-09T09:52:54Z2006-03-09T09:52:54Ztag:blogger.com,1999:blog-23724606.post-114189797402614117Welcome to Helpdesk Hell
This is the start of the newest blog supported by Connect2us.net. We will be posting here some of the best and worst stories from helpdesk staff around the world. We will ensure that under no circumstance will we ever reveal any persons details whom are mentioned in the blogs.
All names of posters will also be changed and will never be revealed.false